At Sugaring Labs, we stand behind the quality and effectiveness of our sugaring products with
unwavering confidence. With our commitment to customer satisfaction, we offer a comprehensive
guarantee on all our sugaring items, ensuring your peace of mind and confidence in your
purchase.
Our guarantee covers every aspect of your sugaring experience, from the performance
of our products to your overall satisfaction with the results. If for any reason you are not
completely satisfied with your sugaring item, simply contact our dedicated customer support team,
and we will gladly assist you in resolving any issues or concerns.
Recognizing the unique diversity of skin types and hair removal preferences among individuals,
Sugaring Labs remains steadfast in its commitment to offering tailored support and guidance. Whether
you’re embarking on your first sugaring experience or are a seasoned enthusiast, our team is
dedicated to ensuring every step of your journey exceeds expectations. With our unwavering
commitment to personalized service, you can trust Sugaring Labs to provide the support you need for
a flawless sugaring experience
At Sugaring Labs, we understand the importance of providing our customers with secure and convenient
payment options. That’s why we offer a variety of payment methods to ensure a smooth and hassle-free
checkout experience.
Whether you prefer to pay with a credit or debit card, PayPal, or other electronic payment methods,
we’ve got you covered. Our secure payment processing system encrypts your financial information to
safeguard your privacy and ensure that your transactions are safe and secure.
Additionally, we strive to make the payment process as convenient as possible by offering options for
automatic billing and recurring payments. With these features, you can set up your preferred payment
method once and have your orders processed seamlessly without the need for manual intervention.
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
Returns and Refunds Policy
We handle each return or refund request on a case-by-case basis to ensure every customer is satisfied with their purchase.
If you encounter any issues with our product, please contact us via email, describing the details of the problem. After reviewing your request, we will get back to you with the next steps.
All products you wish to return must be sent back in their original condition within 7 days of receiving a return approval.
Please note that shipping costs are non-refundable, and the return shipping to our warehouse is at the customer’s expense. Products must be well-packaged and include a tracking number and signature confirmation.
For orders that have been completed and paid for but not yet shipped, a cancellation fee $25 per order will apply.
If you wish to return non-defective products, a restocking fee of 10% of the order value will be charged.
Free Shipping within the USA
At Sugaring Labs, we offer free shipping on all orders within the USA (excluding sample sets). Enjoy the convenience of free delivery on all your favorite sugaring products!
Daily Shipping
• All orders placed with Sugaring Labs are shipped daily.
• Orders are shipped either the same day or the next day, depending on inventory availability and the time of order placement.
Free Shipping within the USA
• All Sugaring Labs products are delivered free of charge within the USA (excluding sample sets).
Delivery Times
• We utilize USPS, UPS, and FedEx for our deliveries.
• Standard delivery times for US orders range from 2 to 7 business days.
We strive to ensure that your orders are processed and shipped promptly, ensuring that you receive your products as quickly as possible.
We accept returns within 7 days, starting from the day your order was delivered.
Returns Policy
- The items are in their original condition: Items must be unused, undamaged, and in their original packaging.
- Proof of purchase is provided: Include a copy of your order confirmation or receipt with the returned items.
- Return authorization number is included: Obtain a return authorization number from Sugaring Labs’ customer service team and include it with your return package.
- Items are returned within the specified timeframe: Adhere to Sugaring Labs’ return policy timeframe for eligible returns.